FREE U.K. DELIVERY OVER £50 – NEED HELP? PH 0141 6440490

 
 
 
 

KIT SPECIAL ENDS MIDNIGHT TONIGHT (MONDAY 28TH SEPT). USE CODE KITKAT AT CHECKOUT FOR LESS 30% FOR ANY TWO KITS *EXCLUDES TREND KITS

Deliveries

PRICES

All parcels are sent out using Royal Mail or a courier of our choice. All orders up to £50 incur a delivery fee of £3.19 for 2nd Class Postage & £3.99 for 1st Class Postage. All orders over £50 qualify for FREE DELIVERY. Any orders of 2 or more 12″ albums will be sent out via Courier, even if 1st Class is selected, due to the size of the parcel. All FREE POSTAGE offers & coupons qualify for 2nd Class post despite what option is selected at checkout. When a courier is required, prices for the Isle of Man & the Channel islands MAY incur an additional fee which will be requested via email once your order has been placed, if so we will charge you exactly what we are charged, nothing more.

WHAT TO EXPECT WHEN YOU’RE EXPECTING {an order from us that is!}

We take pride in our packaging of your parcels & aim to deliver beautifully wrapped orders within the fastest time frame possible. We pack & send out orders 6 days a week, every day except Sundays. Receiving a parcel from Ella Bonella is bound to put a smile on your face! We go the extra mile to make your parcels special & memorable, through careful packaging, top quality packaging supplies, fun promotional material & freebie “thank you” mini-bags or gifts with every parcel. Our aim is to add happiness to your life! We hope you LOVE receiving parcels from us & value your feedback & suggestions.

SPECIAL INSTRUCTIONS

The NOTES section of our orders is NOT FOR THE POSTMAN as we can’t pass them on – it is for anything you’d like to tell us, not our delivery providers. This includes special delivery instruction & safe places – if no-one is able to receive your parcel at the address provided it should not be left outside & you should receive a notification to collect.

YOUR RESPONSIBILITIES

Please ensure that you comply with our requirements regarding your address details & any changes thereto, as set out in our “Terms & Conditions” as we are not responsible for locating parcels sent to the incorrect address unless we are at fault for incorrectly transcribing your address. We will use the address details we are given & if these are incorrectly typed by you we cannot be held responsible for sending your parcels to the incorrect address as we use what is provided for us by you. Should this happen you are responsible for locating your parcel.

UNITED KINGDOM ORDERS

The Royal Mail aims to deliver First Class packages the day after they are delivered to the Post Office & Second Class packages within 3 days of delivery to the Post Office. Please see our “Terms & Conditions” regarding our parcel packing lead times. Currently we are using MyHermes as our local courier & they aim to take 3 – 7 working days to deliver your parcel. Once orders have been handed over to the Post Office/Courier we are unable to influence the time they take to reach you & are not liable for any delays as these are totally outside of our control.

We do not offer Courier as a delivery option, however we do sometimes use MyHermes to deliver parcels that are unusually large or heavy, due to the fact that this option is significantly more economical than the Royal Mail in these instances. We reserve the right to implement this option when the parcel calls for it, irrespective of whether the customer has chosen First or Second Class payment as their preferred option, as these instances are rare & sometimes a courier is the most suitable delivery option therefore they will be used at our discretion as & when required. We may, at times, have to use a different courier service of our own choosing.

EUROPEAN ORDERS

£15 PER PARCEL UP TO 2 KGS TRACKED & SIGNED via Royal Mail or Courier at our discretion.

Over 2kgs additional charges will be exactly what we are charged – we do not make money on postage.

Over £50 orders receive a £3.19 postage refund.

All our promotions & coupons are valid for European customers except our FREE POSTAGE deals – European orders received during these promotions will receive a £3.19 postage refund.

Please select “European” at checkout if your parcel is to be sent to any destination within Europe, but not within the UK. We welcome European orders & we are happy to work with you to get your order despatched as soon as possible. If your parcel, once packed, is over 2kgs we will request an additional payment from you via your provided email. Additional prices for parcels beyond 2kgs will vary & will be quoted via email but will be exactly what we are charged. This balance of payment is required within 3 working (week) days in order for us to send your entire order as selected by you.

If we do not hear back from you within this time frame we will send your parcel once we have removed items (of our choosing) in order that your parcel weighs 2kgs. We will then refund your account with the items we have had to exclude. We do not accept cancellations once orders have been placed/paid for. We are not responsible for any additional charges your parcel may occur before you receive it, ie customs duties & the like.

INTERNATIONAL ORDERS (beyond the United Kingdom & Europe)

£23 PER PARCEL UP TO 2KGS TRACKED & SIGNED via Royal Mail or Courier at our discretion.

Over 2kgs additional charges will be exactly what we are charged – we do not make money on postage.

Over £50 orders receive a £3.19 postage refund.

All our promotions & coupons are valid for International customers except our FREE POSTAGE deals – International orders received during these promotions will receive a £3.19 postage refund.

Please select “International” at checkout if your parcel is to be sent anywhere in the world that is NOT in the United Kingdom or anywhere else in Europe. Should your parcel weigh more than 2kgs we will email you at your provided email address, to request the additional funds required to send your parcel. If we do not hear back from you within 3 working (week) days we will send your parcel once we have removed items (of our choosing) in order that your parcel weighs 2kgs. We will then refund your account with the items we have had to exclude. We do not accept cancellations once orders have been placed/paid for. We are not responsible for any additional charges your parcel may occur before you receive it, ie customs duties & the like.

PACKING LEAD TIMES

*Typically this is same day/next day but we cannot guarantee this. Please read our “Terms & Conditions” with regard to packing lead times. We aim to get your parcel sent off to you within 3 working days but always endeavour to send your parcel as soon as possible. At extra busy/sale times our lead times may be a little longer if we have an unusually long queue. Orders are always sent out in the order in which they are received & we cannot make exceptions to this at any time as it wouldn’t be fair to our other customers.

RETURNS, REFUNDS & CANCELLATIONS

We do not accept order cancellations once orders have been placed & paid for, therefore we are unable to issue a refund once your order has been placed. Please refer to our “Terms & Conditions” for full details in this regard. Returns that are not due to faulty or incorrect items being sent will incur an administration fee of £5 which will be deducted from any amounts that may be refunded. This is due to the fact that time & effort is spent pulling, packing & sending your orders.

LOST PARCELS

We adhere to the Royal Mail guidelines for lost parcels & will not resend until 15 working (week) days have lapsed since sending the parcel, for local orders. As European & International orders are sent tracked & signed it is extremely unlikely that parcels will be lost but in the rare event that this may happen we will do our best to work with you to resolve the situation, if possible, but not before 20 working (week) days have lapsed from date of sending European orders, & 30 working (week) days have lapsed since sending International orders. We will not consider any lost parcel claims received, for local, European or International parcels that reach us after 30 days have passed since we sent your order.